Policy

    HAUTEGIRLVAULT

Shipping Policy:

At HAUTEGIRLVAULT, Each order is carefully packaged to ensure your piece arrive safely and beautifully.

Processing Time:

  • Orders are processed within 1-3 days.
  • Processing time does not include weekends or holidays.
  • During lunches, sales, or high volume periods, processing times may slightly take longer.

Shipping Time: 

  • Once shipped, orders typically arrive within 3-7 business days (U.S)
  • Delivery times may vary due to the carrier delays beyond our control.

Shipping Rates: 

  • shipping rates are calculated at checkout.
  • Free shipping promotion, if I preferred, are applied automatically.

Order Tracking: 

  • A tracking number will be emailed once your order ships.
  • Please allow up to 24 hours for tracking updates to activate.


Lost or Stolen Packages

Once an order has been shipped and accepted by the shipping carrier, responsibility for the package transfers to the carrier. At that point, HAUTEGIRLVAULT is no longer responsible for lost, delayed, or stolen packages. All shipping updates, delays, and delivery issues are handled by the carrier.

If your package shows as delivered but you have not received it, or if there are delays, missing scans, or lost packages, you must contact USPS directly to file a claim or request further investigation. USPS or UPS is the only party able to locate, reroute, or recover packages once they are in their possession.

No Refunds, Returns, or Exchanges

At HAUTEGIRLVAULT, we take pride in providing quality products and carefully inspecting every order before shipment.

Due to the nature of our products, all sales are final.

We do not accept returns, exchanges, cancellations, or issue refunds under any circumstances, including but not limited to:

  • Incorrect sizing

  • Change of mind or buyer's remorse

  • Shipping delays caused by the carrier

  • Incorrect addresses entered by the customer

Please review all product descriptions, sizing information, and order details carefully before placing your order.

Please ensure that your shipping address is entered correctly at checkout. HAUTEGIRLVAULT is not responsible for packages delivered to an incorrect address provided by the customer. We strongly recommend contacting USPS promptly regarding any shipping issues to avoid further delays.

Once an order has been placed, processed, or shipped, it cannot be modified, canceled, exchanged, or refunded.

By completing a purchase from HAUTEGIRLVAULT, you acknowledge and agree to this Return & Refund Policy.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery by emailing us with the following:

  • Your order number

  • Clear photos of the item received

  • Clear photos of the packaging

All claims will be reviewed on a case-by-case basis. If approved, a replacement may be issued at HAUTEGIRLVAULT's discretion.

Requests submitted after 48 hours of delivery may not be eligible for review.

HAUTEGIRLVAULT

Pre- Order Items

  • Processing Time : 7 - 10 business days 
  • Shipping Time: 3 - 5 business days after shipment. Tracking will be sent via email once your order had shipped. 

  • Pre - order items may ship separately from ready - to - ship items. 

All product are independently customized. We are not affiliated with, endorsed by, or sponsored by any trademark owner. All trademarks belong to their respective owners!